"I visited a few car lots and about 50 car lot websites before I showed up at Cars 911 with a couple cars in mind, and let me tell you, there is not a group of more helpful car salesmen in LA. I met Steve Peters when I walked on the lot and let him know I had found a couple cars on the website that I wanted to check out and he showed me exactly what I wanted without a lot of that gross pressure you imagine when you think "car salesman." He was super nice and friendly and so was the manager (I think his name was Al). They got me a great deal on a car I love (a beautiful and RELIABLE Toyota Corolla), and I couldn't be happier.
The few days later I realized there was a slight whirring sound in the engine that I hadn't noticed before. I took it to my regular mechanic who said that I should take it to the dealer to get the accelerator looked at (it wasn't bad, just sounded off), but otherwise I'd bought a great car. I took it back to Cars 911 and they looked at the car and replaced the accelerator. The service was quick and friendly. I'll be sending my friends back here!"
"Cars 911 offers superb customer service. The salesperson I spoke to was Steve Peters and he was very friendly and helpful. Within 2 weeks I visited Cars911 twice and I got offered a couple of different cars. After I explained to him what I was looking for and narrowing my options he said he will look out for a suitable match. He was very diligent in trying to find exactly what I needed, rather than simply try to make me buy any car. He answered all my questions and did not push me into making a decision.
I am extremely satisfied with the Kia Spectra I purchased. The car was in great condition and its only problem was a cut in the upholstery of the driver seat. However, upon purchasing the vehicle I was promised immediate repair and the promise was kept. The upholstery is now looking like new and you cannot tell that it had a tear. Al, the manager himself, got involved in the buying process and it went smoothly all along. The day I bought the car, Al invited me to a free lunch and we had a nice chat.
It was a very pleasant surprise when a week after I bought the car Steve called me to check if everything was alright. He informed that if there was anything else I needed I could stop by the office any time to take care of it. It's also really useful that they are open every day of the week.
"I bought a car a month ago for 12,000 and the service was the best I've seen in a long time. They helped me with everything when buying my car and I didn't have a good credit score but they were able to get me a lone and I was very happy with that. I recommend this dealer to everyone. Everyone was very nice."
"I recently was looking to buy a car and wanted to trade my old car in but I felt the dealer I was working with was cheating me on my trade in. they were offering me way less than Kelly blue book value. i heard cars 911 buys cars from costumers, so i called them and spoke to a manager named Patrick s. he was very professional, honest, and helpful. he asked me to come in so he can see the car to make an offer. when I arrived at cars 911 I was very impressed be the selection of cars they had. I meet Patrick and he offered me over $2000 more on my trade in then the Toyota store I was looking to purchase from. I was so happy that I decided to purchase a car there. when I told Patrick this, he took the time to show me around and helped me find the car I purchased. overall, it was an awesome car buying experience. $2000 more on my trade in, $1500 less than for the 2011 Toyota camry that I purchased than the Toyota store was offering me. thank you cars 911 and manager Patrick s. for making my car buying experience a great one!!!!"
"Thank you so much for your outstanding service in arranging my cash purchase of the 2013 Corvette. As a salesman you are very impressive and a model for others. My wife was mistrustful initially because we were dealing with a used car salesman but changed her mind after meeting you and the team at Cars911. It was a very pleasant experience for us including Andy and your manager. Thanks again."